FAQ

The MAGNIX uses a brushless turbine motor that pushes a focused, high-velocity stream of air — much stronger than its size suggests. Both the front and rear vents move air, so the breeze reaches further than a typical handheld fan.

It offers a wide range of wind levels adjustable by touch, from a gentle background breeze to full turbo — so you set the exact level that suits the moment.

On lower settings it's quiet enough to sit next to while you work or sleep. At full turbo you'll hear it, as with any fan moving that much air, but the motor stays smoother than the speed suggests.

Yes. Fold the head back and it becomes a hands-free desk stand angled toward your face — it works as both a handheld and a stationary fan.

It's built for personal cooling — you, at your desk, on a walk, or in transit — not to cool an entire room like a tower fan. Think targeted, on-you airflow you can take anywhere.

It's a chilled semiconductor plate built into the fan. Press it against your neck, wrist, or forehead and it draws heat away directly — an instant cooling sensation airflow alone can't give.

Yes. The plate cools quickly once activated and feels genuinely refreshing against the skin, especially on a hot day. Many customers say it's their favourite part of the fan.

Pulse points work best — the sides of your neck, your wrists, or your temples — since those areas cool your body most efficiently. A few seconds goes a long way.

Yes. It's designed for direct skin contact and cools rather than freezes, so it's comfortable to hold against your neck or wrist. Just avoid pressing it hard on one spot for a very long time.

Running the cooling plate uses more power than airflow alone, so battery life is shorter when it's active. Use the fan, the plate, or both depending on how much cooling you need.

The MAGNIX folds flat at a 90° hinge. Fold it down and it collapses to a compact size for a bag or pocket; fold it the other way and it stands up as a desk fan.

Yes — that's the whole idea. Folded down it's small and flat enough for a handbag, backpack, or larger pocket, so you can take it to concerts, festivals, travel, or the office.

No. The folded design protects the blades on its own, so you can drop it straight into your bag without a separate case.

It's built as a travel-friendly everyday fan with a solid feel. As with any portable electronic, treat the hinge and vents with normal care and it'll hold up to daily use.

It has a 4000mAh battery that lasts a full day of normal use per charge. Runtime depends on your settings — lower speeds last much longer, while turbo and the cooling plate use more power.

It charges over USB-C, so you can top it up from a laptop, power bank, wall adapter, or car charger — likely the same cable you already use for your phone.

A full charge takes a few hours from empty over USB-C. You can also top it up quickly for shorter sessions.

It usually ships with a partial charge so you can test it out of the box, but we recommend a full charge before first proper use.

We currently ship across the United States, with fast, tracked delivery on every order. We're working on expanding to more countries soon.

Orders are dispatched the same day when placed before the daily cut-off on a working day. Delivery time after that depends on your location and the method chosen at checkout.

Shipping is calculated at checkout, and orders over $50 qualify for free shipping.

Yes. Once your order ships you'll receive a confirmation with tracking details so you can follow it to your door.

We offer 30-day returns. If you're not happy with your fan, start a return within 30 days of delivery — see our Refund Policy for the full details.

If your item arrives defective, damaged, or incorrect, contact us right away with your order number and a photo or short video, and we'll arrange a replacement or refund.

Your purchase is covered for quality issues and faults within the return window. For anything covered, reach out through the Contact page and we'll sort it out.

Use the Contact page or the details in your order confirmation, include your order number, and we'll guide you through the next steps.