Refund policy
Refund & Return Policy
We want you to love your MAGNIX projector. If you're not satisfied, here's how we've got you covered.
30-Day Guarantee
You may request a refund or replacement within 30 days of delivery. If your item arrives damaged, defective, or does not match its description, we'll provide a free replacement or full refund — and in most cases you won't need to return the item.
For change-of-mind returns within 30 days, contact us first at info@magnixtech.com. We'll provide instructions. Where a physical return is required, please note that return shipping may be the customer's responsibility unless the item was faulty or incorrect.
To start a request, email info@magnixtech.com with:
- Your order number
- A brief description of the issue
- For damaged/defective items, a photo or short video
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.
1-Year Warranty
Your projector is covered by a 1-year limited warranty against manufacturing defects and non-accidental faults. This does not cover damage caused by misuse, accidents, or normal wear. To make a warranty claim, contact us with your order number and details of the issue.
Non-returnable situations
We cannot accept returns on items damaged through misuse or requests made more than 30 days after delivery (warranty claims excepted).